Politique d’expédition
Last Updated: February 25, 2025
1. Processing Time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Times and Carriers
We ship to the following regions:
- United States: Estimated delivery time is 10-25 business days.
- Europe: Estimated delivery time is 10-30 business days.
- Australia: Estimated delivery time is 10-30 business days.
- Canada: Estimated delivery time is 10-30 business days.
Please note that shipping times may vary depending on your location, customs processing times, and the efficiency of the shipping carrier.
3. Shipping Rates
Shipping rates vary depending on the product and destination. Any shipping charges will be calculated and displayed at checkout. We occasionally offer free shipping promotions, which will be clearly advertised on our website.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. The tracking number will be active within 2-5 days. Please note that tracking information might not be updated immediately but will become active once the shipment is in transit.
5. Customs, Duties, and Taxes
KAY M. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Orders shipped to the USA, Europe, Australia, and Canada may be subject to import taxes, customs duties, and fees levied by the destination country.
- Customs policies vary widely, please contact your local customs office for more information.
6. Lost or Stolen Packages
KAY M. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
7. Incorrect Shipping Addresses
It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize that you made an error, please contact us immediately at info@kaymstore.com to see if an adjustment can be made.
8. Shipping Delays
Due to the nature of dropshipping and our partnerships with international suppliers, shipping times may occasionally be longer than expected due to:
- Customs delays
- Holiday seasons
- Pandemic-related disruptions
- Natural disasters or other unforeseen circumstances
We appreciate your patience and understanding in such cases.
9. Force Majeure
KAY M. is not liable for any delays or failures in shipping caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, terrorism, government actions, pandemics, labor strikes, or other events considered "force majeure."
10. Dispute Resolution
In the event of any dispute or claim relating to your use of our services, shipping, or this Shipping Policy, you agree to first attempt to resolve the dispute informally by contacting us at info@kaymstore.com
If the dispute is not resolved within 30 days of the initial notice, it shall be settled exclusively by binding arbitration. The arbitration will be conducted in Greece under the rules of [Arbitration Institution].
- No Class Actions: You agree to resolve disputes with us on an individual basis and not as a plaintiff or class member in any class or representative action or proceeding.
- Costs and Fees: Each party shall bear their own costs and fees related to the arbitration, unless otherwise required by law or the arbitrator's decision.
11. Jurisdiction and Governing Law
This Shipping Policy and any disputes arising out of or related to it are governed by the laws of Greece. By using our services, you agree to submit to the exclusive jurisdiction of the courts in Greece, thereby waiving any objection to venue or jurisdiction.
12. Contact Information
For any questions or concerns regarding shipping, please contact us at:
Email: info@kaymstore.com